How Can We Help You Today?

We offer nationwide express delivery covering all 64 districts in Bangladesh:

• Inside Dhaka City: Delivered within 24 to 48 hours (Standard) or Same-Day delivery for urgent orders placed before 11:00 AM.
• Dhaka Suburbs (Gazipur, Savar, Narayanganj): Delivered within 2 to 3 business days.
• Outside Dhaka (All other districts): Delivered within 3 to 5 business days via trusted partner couriers (Steadfast, Pathao, RedX, eCourier).

You will receive an SMS and tracking URL as soon as your parcel is handed over to the delivery partner.

Tracking your order is quick and easy:

1. Visit our public Track Order Page and simply enter your Order ID / Invoice Number (no login required!).
2. If you have a registered account, you can also view all past and active orders directly in My Orders.
3. You will also receive SMS updates as your package moves through Packaging, Dispatch, and Courier Delivery.

Need immediate help? Reach out to our 24/7 WhatsApp or Hotline support with your Order ID.

We support all major payment channels across Bangladesh:

• Cash on Delivery (COD): Pay in cash when the delivery rider arrives at your doorstep.
• Mobile Financial Services (MFS): Instant payment via bKash, Nagad, and Rocket wallets.
• Credit / Debit Cards: Visa, MasterCard, and UnionPay issued by any local or international bank with 3D Secure OTP verification.
• Internet Banking & Bank Transfer: Direct bank settlement via City Bank, BRAC Bank, Dutch Bangla Bank, etc.

All digital transactions are encrypted with 256-bit SSL banking grade security.

There are zero hidden fees. The final amount visible on the checkout page is all you pay:

• Inside Dhaka: Standard shipping fee ৳60 (Free on promotional threshold orders).
• Outside Dhaka: Standard shipping fee ৳120 to ৳150 depending on parcel weight and distance.

All product prices listed on Souhardho Mart include applicable VAT.

We provide a 7-Day Easy Return Guarantee for damaged, defective, or mismatched goods:

1. Check our Return & Refund Policy to verify product eligibility.
2. Initiate a return from your account under My Orders or email us at support@shopbd.com with pictures/video of the issue.
3. Pack the item in its original box with all accessories and invoice.
4. Our courier will collect the package and upon inspection, your replacement or refund is processed in 1–5 business days.

Refund timelines depend on the method selected:

• bKash / Nagad / Rocket: 1 to 3 business days after return verification.
• Bank Transfer (BEFTN): 3 to 5 business days.
• Debit / Credit Card: 5 to 10 business days (dependent on issuing bank).
• Store Credit / Voucher: Instant (under 1 hour).

You can browse and place direct express orders quickly. However, creating a free account is recommended because it allows you to track orders in real-time, save multiple delivery addresses, build a wishlist, and enjoy faster one-click checkouts.

Once logged in, visit your Dashboard where you can:

• Update your name, email, phone number, and avatar in Edit Profile.
• Change your password securely under password management.
• Add, edit, or set default shipping addresses under My Addresses.

Yes, absolutely. We have a zero-tolerance policy towards counterfeit or duplicate products. All items are procured directly from official brand distributors and certified importers. If you ever receive a non-authentic item, we guarantee a 200% money-back refund.

Electronics and brand-warranted items come with an official manufacturer warranty card and your Souhardho Mart sales invoice:

• You can visit any authorized brand service center across Bangladesh with the invoice and warranty card.
• Alternatively, you can contact our support desk and we will assist in coordinating the warranty claim with the brand's authorized service partner.

You can cancel or edit order details freely as long as the order status is in Pending or Processing state. Once the parcel is Shipped and dispatched to the courier, cancellation is no longer automated, and you will need to contact our hotline immediately.

On the Shopping Cart or Checkout page, enter your promotional voucher code in the "Have a promo code?" input box and click Apply. The discounted amount will be deducted instantly from your order total.