7-Day Easy Return & Fast Refund Policy
Your satisfaction is our highest priority. If you received a defective, damaged, or incorrect item, or if the product does not match the description, we make returns seamless, transparent, and completely worry-free.
7 Days Window
Hassle-free return request eligibility within 7 calendar days of package delivery.
How Our Return Process Works
Four straightforward steps from request to money back
Submit Request
Go to My Orders, select the item and click Return, or contact our support team with your Order ID and photo/video evidence.
Pack the Item
Place the product safely in its original packaging along with all tags, accessories, warranty cards, manuals, and freebies.
Courier Pickup
Our designated courier rider will collect the package from your doorstep (or you can drop it at a partner hub).
Quality Check & Refund
Upon receiving the item in our warehouse, we inspect it and release your replacement or full refund within 1–5 business days.
Valid Reasons for Return
You are eligible for a free return or exchange under the following conditions:
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Damaged on Arrival: Product physically broken or malfunctioning upon delivery.
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Defective or Dead on Arrival (DOA): Electrical or functional defect within 7 days.
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Incorrect Item / Variant: Received wrong product, color, size, or model.
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Missing Parts or Accessories: Package is incomplete compared to product specifications.
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Description Mismatch: Significant difference between website description and physical item.
Non-Returnable Items & Conditions
The following items or conditions cannot be accepted for return or refund:
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Intimate & Personal Care: Undergarments, cosmetics, fragrances, or opened skincare products (due to hygiene reasons).
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Physical Damage by User: Mishandling, liquid spillage, electrical shock, burns, or improper installation.
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Missing Original Packaging: Products returned without brand box, barcode, serial number sticker, or warranty card.
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Exceeded Return Window: Requests initiated after 7 calendar days from delivery date.
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Digital Goods & Vouchers: Software licenses, gift cards, or downloadable codes.
Refund Processing Timelines
Once your return is inspected and approved by our quality team, refunds are disbursed according to the original payment method:
| Payment Method | Refund Disbursal Channel | Processing Timeline | Notes |
|---|---|---|---|
| bKash / Nagad / Rocket | Original Mobile Wallet | 1 – 3 Business Days | Sent directly to the sender number used during checkout. |
| Cash on Delivery (COD) | bKash / Nagad / Bank Transfer | 2 – 4 Business Days | Customer provides MFS or Bank details upon return approval. |
| Debit / Credit Card (Visa/Mastercard) | Issuing Bank Card Account | 5 – 10 Business Days | Gateway & issuing bank settlement timeline. |
| Bank Transfer / Internet Banking | Customer Bank Account | 3 – 5 Business Days | Subject to BEFTN / NPSB clearing cycles. |
| Souhardho Store Credit / Voucher | User Account Wallet | Instant (Under 1 Hour) | Can be applied immediately to any subsequent purchase. |
Need assistance with an ongoing return?
Our returns coordination desk is standing by. Email us at support@shopbd.com with subject "Return Request - [Order ID]" or call our customer hotline at +880 1700-000088.